Privacy Policy

This Privacy Policy describes how Gugong Palace Live ("we", "us", or "our") collects, uses, discloses, and protects personal information when you use our online platform ("this service" or "our site"). By accessing or using our service you agree to the collection and use of information in accordance with this policy.

Contact Information

Business name: Gugong Palace Live
Address: Fu Tong Xi Da Jie, Laiguangying, Chaoyang District, Beijing, Bei Jing Shi 100102, China
Email: info@gugong.live

Information We Collect

We collect the following categories of information when you interact with our site:

• Account information: name, email address, profile data you provide when you register or contact us.
• Usage data: pages visited, features used, session duration, device and browser information, IP address, and other diagnostic data.
• Content and communications: messages, comments, uploads, and other content you submit through the platform.
• Payment and billing information: where applicable, details needed to process payments (collected and processed by our payment processors; we do not store full card details on our servers unless explicitly disclosed).
• Cookies and tracking data: information collected via cookies, web beacons, and similar technologies (see "Cookies and Tracking" below).

How We Use Your Information

We use collected information for purposes that include:

• Providing, maintaining, and improving our services and features.
• Communicating with you about your account, updates, security alerts, and support requests.
• Personalizing your experience and content, and delivering relevant offers and information.
• Analyzing usage patterns to improve security, performance, and product development.
• Complying with legal obligations and enforcing our Terms of Service.

Legal Bases for Processing (where applicable)

To the extent applicable under data protection laws (including the GDPR), we rely on legal bases such as your consent, performance of a contract, compliance with legal obligations, and our legitimate interests (for service security, prevention of fraud, and business operations).

Cookies and Tracking

We use cookies and similar technologies to provide and improve our service, to analyze usage, and to support functionality. Cookies help us remember user preferences and provide a smoother experience.

You can control cookie preferences through your browser settings or via any consent tool provided on our site. Blocking cookies may limit site functionality.

Third-Party Services and Data Sharing

We may share information with third parties in the following circumstances:

• Service providers: vendors who perform services on our behalf (hosting, analytics, payment processing, customer support).
• Legal reasons: if required to comply with laws, legal processes, or to protect rights, safety, or property.
• Business transfers: in connection with a merger, acquisition, asset sale, or similar transaction.
• With your consent: when you opt-in to share information with third parties.

International Data Transfers

Your data may be processed in countries other than your own, including China and other jurisdictions where our service providers operate. We implement appropriate safeguards where required by law to protect your information during transfer.

Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and business needs.

Your Rights

Subject to applicable law, you may have rights regarding your personal data, including the right to access, correct, update, delete, restrict processing, portability, and to object to certain processing. To exercise your rights, please contact us using the details below. We may need to verify your identity before responding to requests.

Security

We use reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Children's Privacy

Our services are not intended for children under the age of 13 (or higher minimum age required by local law). We do not knowingly collect personal information from children without parental consent. If you believe we have collected data from a child, please contact us to request deletion.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will provide notice through the service or by other means, and update the date of this policy.

Contact Us

If you have questions or requests about this Privacy Policy or our data practices, please contact:

Gugong Palace Live
Fu Tong Xi Da Jie, Laiguangying, Chaoyang District, Beijing, Bei Jing Shi 100102, China
Email: info@gugong.live

This Privacy Policy is intended as a general template and does not constitute legal advice. For specific legal guidance, consult an attorney familiar with your jurisdiction and business operations.